Clientix Customer Data allows you to create a Single Customer View. This provides an aggregated, consistent and holistic representation of the data and the ability to analyse past behavior in order to better target and personalize future customer interactions.
A single customer view will help engage with customers through multiple channels, since customers expect those interactions to reflect a consistent understanding of their profile, history and preferences.
- Record new incidents or service requirements.
- Manage customer cases.
- Support staff assignment control.
- Interact with the Client while all the activities and resolutions are documented as part of an electronic record.
- Automatic escalations.
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