ALeNet offers a robust customer service methodology, which provides a wide range of post implementation services such as customized development and consulting services that ensures our customers the business continuity and ongoing evolution of its Clientix application for their technology infrastructure.
ALeNet provides the following services for Clientix Applications:
- Consulting Services
- Knowledge Transfer/ Training
- Application Support
- Custom Development of new operational and / or regulatory requirements
This has been one of the main reasons why ALeNet has established long-term relationships with its customers. Additionally, ALeNet has a Customer Service Portal, this is a web based tool that enables an environment of customer care and is available 24 × 7, very easy to use, does not require to incur international telephony expenses regardless of the geographical location of the customer and, of course, without the problems arising from differences time zones.
The Customer Service Portal allows you to:
- Report new incidents or service requirements
- Follow up on active services in real time
- Interacting with the ALeNet Post-Implementation team and it is documented as part of an electronic record
- Review your statement and monitor the consumption of services in accordance with the interests of the institution