ALeNet Advanced Customer Support delivers tailored advanced support services for Clientix applications to help maximize performance, reduce risk, and achieve high availability for your IT environment
AleNet is committed to quickly resolving your issues with the best possible production support.
We implement multiple channels to communicate with you while avoiding long distance or travel costs to resolve issues. We work with email, chats, voice over ip such Skype, remore access such as Webex, and our Customer Service Portal.
The Customer Service Portal allows you to:
- Report new incidents or service requirements
- Follow up on active services in real time
- Interacting with the ALeNet Post-Implementation team and it is documented as part of an electronic record
- Review your statement and monitor the consumption of services in accordance with the interests of the institution